Safe and accessible accommodation

Hotels, motels, and serviced apartments should provide communication access facilities that:

  • make sure appropriate rules are in place to ensure that all guests and staff will be alerted to any danger, and to any drill or system test

  • have guest registration cards that include a section “If you are likely to have any difficulty hearing alarms, or evacuating the building in the event of an alarm, please tick this box”

  • provide a telephone with built in, or clip on, amplifier, telecoil coupler and flashing light alert

  • provide a television capable of accessing captioning

  • provide a portable non-audible door alarm

  • provide a vibrating alarm clock

  • provide meeting rooms with functioning assistive listening systems.