Enabling your staff or volunteers to have access to the Hearing Assistance Course online

Course content

The following course has been designed to give nurses and aged care staff the knowledge and skills to assist their hearing impaired clients. The video was filmed in a residential aged care facility however the comments made by the hearing impaired residents; the communication techniques recommended; and the hearing aid management skills demonstrated are applicable to adult hearing impaired clients generally.

The estimated time to complete the course is 45 mins to one hour.

This course is freely available but must not be used for commercial purposes without the prior written permission of the Deafness Forum of Australia.

The course consists of three parts.

Part A: Living with a hearing impairment and effective communication skills for staff

  • 9 mins 40 secs video opening with aged care clients talking about their experience of living with a hearing impairment. The video includes recommended tactics and techniques that should be used to help a hearing impaired person more easily understand what you are saying.
  • 8 multi-choice questions to test essential knowledge gained from the video Part A.

Part B Section 1: Essential skills for managing hearing aids

8 mins 39 secs video that demonstrates the skills needed by staff to assist aged care clients with their hearing aids. The video includes:

  • Two basic types of aids
  • Caring for and cleaning aids
  • Inserting an aid into a client’s ear and removing it from the ear
  • How to change the volume of an aid, change the batteries of an aid and confirm that the aid is working satisfactorily
  • 15 multi-choice questions to test essential knowledge gained from the video Part B Section 1

Part B Section 2: Further trouble shooting

5 mins 5 secs video which demonstrates further skills in managing aids and troubleshooting commonly experienced problems. The video includes:

  • Cleaning and checking of aids including routine changing of batteries
  • Removing corrosion from battery contacts
  • Washing moulds of behind-the-ear aids
  • Removing wax from in-the-ear aids
  • Applying lubricant to a mould
  • What to do when an aid gets wet
  • Attaching new tubing to an aid
  • The Hearing Services Program
  • 4 multi-choice questions to test essential knowledge gained from the video Part B Section 2.

Upload instructions

To enable staff to access the Moodle Hearing Assistance Course facilities or individuals will need:

  • A Moodle compatible Learning Management Platform (LMS) which many educational institutions and some other larger organisations may have. If this is the case relevant IT staff should be able to upload the course directly to the existing platform and provide access to learners. They should also be able to communicate to the learners and to the administrator (e.g. lecturer or age care provider’s training coordinator) the results for pre-service, in-service and Continuous Professional Development (CPD) purposes.


  • A free Moodlecloud which will enable aged care providers or individuals to offer the course online to up to 50 learners at any one time. You can download and read the instruction manual here – it provides detailed but simple step by step instructions (which assume no prior IT knowledge) on:
    • Signing up for a free Moodlecloud account
    • Uploading the Hearing Assistance course to your free Moodlecloud
    • Adding a new user to your free Moodlecloud
    • Enrol new users in the hearing assistance course
    • Checking the progress and grades of enrolled users
    • Un-enrolling a user from a course

The Moodle Hearing Assistance course file can be accessed here.

For further assistance, contact us at

Deafness Forum of Australia acknowledges the advice and generous assistance of Australian Hearing staff. Deafness Forum is also grateful to the staff and residents of the IRT William Beach Gardens care facility; St Vincent’s Care Services LinkAGE Program volunteers and others who participated in the project; and to Cochlear Ltd for funding production of the audio-visual.