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NDIS Participant Service Guarantee

Some people with disability, their families and carers are unhappy about the time taken to consider their applications for access to the NDIS, to approve their plan, and support them through a review process if they disagree with decisions made about their plans. Some people have also expressed concerns about the consistency of decisions being made by the NDIA.

To improve the NDIS the Government has launched a review focussed on removing red tape and making people’s experiences with the NDIS better.

As part of this review, the Government will introduce a new NDIS Participant Service Guarantee (a contract with people with disability who participate in the NDIS) to take effect from 1 July 2020. The NDIS Participant Service Guarantee will set new standards for shorter, but realistic timeframes for people with disability to get their NDIS plan and have their plan reviewed.

Begin by reading the review’s discussion paper. Download it at

The public consultation period will end on 31 October 2019 at 5.00 pm AEST.

We encourage everyone to offer their opinions and experiences to this review. You can say as much or as little as you wish.

To contribute to Deafness Forum’s submission, contact us at

To make your own submission, you can:

  • Write to the Government by email or post (details in the review’s discussion paper)