Hearing A–Z

For accommodation venue owners and managers

Hotels, motels, and serviced apartments should provide hearing access facilities and special services to their guests.

They can provide a telephone with built-in or clip on amplifier, telecoil coupler and flashing light alert.

They can install visual as well as audio alarms in the event of danger or a test of the emergency alert system.

Registration cards can have a ‘tick box’ for guests who believe they may have difficulty hearing an alarm.

They can provide a television capable of accessing free to air captioning. Where pay TV access is provided, they should ensure that available captioning may be accessed and that TV signals carrying captioning are not stripped of captioning by pay movie or pay TV equipment

For properties with 50 or more guest rooms, the following items should be available without notice at the time of check-in.

  • A portable non-audible door alarm
  • A text telephone or access to email
  • A vibrating alarm clock

Properties that provide meeting rooms should provide a Hearing Loop to enable people with hearing aids to fully participate in an event.

This fact sheet was created for public information by Deafness Forum of Australia. It is the national advocacy body for Deaf and Hearing Impaired Australians. It represents all interests and viewpoints including those people who have a chronic disorder of the ear and those who are Deafblind. www.deafnessforum.org.au

Download a printable version of the fact sheet.