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Message in NAIDOC Week

We know that hearing loss and ear disease are roadblocks to closing the gap for Aboriginal and Torres Strait Islander peoples. In NAIDOC Week, Deafness Forum’s chair David Brady shares an experience of the inequality caused by failing to address hearing health issues...

CapTel and National Relay Service Q&A

  The Commonwealth Department of Communications, responsible for the NRS, has responded to questions asked about the future of CapTel and other matters relating to the NRS under new contract arrangements with a company called Concentrix. You can read and download...

CapTel axed from National Relay Service

The Commonwealth Government has awarded American company, Concentrix Services a contract to deliver the National Relay Service (NRS). One of the first things Concentrix is contracted to do is to shut down the CapTel handset service on 1 February 2020. What is CapTel...

New provider for the National Relay Service

The Commonwealth Government has awarded the contract to deliver the National Relay Service (NRS) to a global business services company, Concentrix Services. Concentrix will deliver the NRS for 3 years from 1 October 2019. The new contract maintains the current funding...

The new Government must listen to 4 million Australians

We want the new Government to listen to 4 million Australians and make hearing health & wellbeing a national priority.   One in six Australians has a hearing issue of some kind – that’s almost four million people that have hearing loss, an ear and balance disorder...